English Pronunciation & Elocution Course Syllabus

This module will help the students to speak more clearly and accurately in order to communicate effectively with customers on the telephone. The module focuses on the key elements of pronunciation, including individual sounds and linking sounds, strong and weak forms, word and sentence stress and intonation. This will not only improve your ability to make yourself understood to your customers but will also enable you to understand your customers. The classes and workshops consist of pair and group work, including role plays and discussions, and also listening activities to introduce you to a range of accents. The module also includes a section on functional telephone language and will get you on the right track towards producing a clearer, more confident spoken message and will give you the perfect starting point in your career.

Making Customer Service More Effective

High quality customer service can make a business stand out from the crowd. This course provides comprehensive training in all aspects of customer service, from building relationships to addressing customer concerns and solving problems. It helps you refresh and develop your customer service skills to ensure the needs of your customers are being met.

Essential Skills for All

This Module is an introduction to the art of selling from meeting or talking to the customer and establishing their needs to dealing with customer objections and closing the sale. It gives employees a better understanding of the key skills needed to make the sale.

Understanding Customers

Identifying customers’ needs and expectations will enable your team to deliver a quality service, creating a positive image of the business and increasing customer loyalty. The valuable information provided in this module will help you enhance existing skills and help to develop a customer-focused attitude, which will help your business, create better relationships with its customers.

Complaints and Quality Management –Quality Through Customer Service

This module introduces new techniques to change the way businesses approach complaints. Staff will develop skills to help them use complaints to find solutions to problems rather than apportioning blame, and understand how taking a positive approach to complaints can lead to business success and satisfied customers.